Cancellation & Refund Policy

Effective Date: 16-07-2025
Legal Entity: GANGA GEL ARESH HANDICRAFT PRODUCER COMPANY LIMITED
Website: https://gangagelhandicrafts.com

1. Introduction

This Cancellation & Refund Policy applies to all purchases made on https://gangagelhandicrafts.com. By placing an order, you agree to the terms described here.

2. Cancellation of Orders

• Orders can be canceled within 24 hours of placing the order by contacting us at  recs.jk@gmail.com
• Once the order is processed or shipped, cancellation requests will not be accepted.

3. Conditions for Refund

Refunds will be provided only under the following circumstances:
• Product received is damaged or defective.
• Wrong product delivered.

In both cases, you must notify us within 48 hours of delivery and provide photo/video evidence.

4. Non-Refundable Items

• Customized or personalized items.
• Items returned without original packaging or missing accessories.

5. Refund Process

• If your request is approved, we will initiate a refund to your original payment method.
• Refund processing time: 7-10 business days from approval.
• In case of payment failures, timelines depend on your bank or payment gateway.

6. Contact Us

For cancellations or refund inquiries, contact:
Email: recs.jk@gmail.com
Phone: +91-880-305-4696