Shipping & Delivery Policy

Effective Date: 16-07-2024
Legal Entity: GANGA GEL ARESH HANDICRAFT PRODUCER COMPANY LIMITED
Website: https://gangagelhandicrafts.com

1. Shipping Coverage

• We deliver to all major cities across India. For remote or non-serviceable locations, our team will inform you before processing the order.
• International shipping is available on request.

2. Processing & Dispatch Time

• Orders are typically processed within 3-4 working days from order confirmation.
• Made-to-order or customized items may require additional time, which will be communicated to you.

3. Delivery Timelines

• Standard delivery within India: [INSERT NUMBER] business days after dispatch.
• Delivery timelines may vary depending on location, courier partner, and unforeseen delays.

4. Shipping Charges

• Shipping charges (if any) will be displayed during checkout.
• Free shipping offers, if applicable, will be clearly mentioned on the product or cart page.

5. Tracking Orders

• Once shipped, we will share tracking details via email or SMS.
• You can track your order using the tracking number provided.

6. Damaged or Lost Shipments

• If your product arrives damaged, report it within 48 hours of delivery with photo/video proof.
• In case of lost shipments, we will assist in resolving the issue with our courier partner and offer a replacement or refund as per our Refund Policy.

7. Contact Us

For any shipping-related queries, contact:
Email: recs.jk@gmail.com
Phone: +91-880-305-4696